Refund policy

Last Updated: August 17, 2026

Thank you for shopping with mowers3s.shop. We want you to be satisfied with your purchase. This Refund and Return Policy explains our rules for returns, refunds, and damaged or defective products.

1. Return Period

We accept return requests within 30 days of delivery.

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging and accessories where applicable.

2. How to Request a Return

To request a return, please contact us with:

  • Your order number

  • The name of the product

  • The reason for the return

  • Photos or other information if the product is damaged or defective

Please do not send a product back before receiving return instructions from us.

3. Damaged or Defective Products

If your mower arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs or videos to help us assess the issue. If the problem is confirmed to be our responsibility, we may offer a replacement, repair, or refund, depending on the circumstances.

4. Change of Mind

If you change your mind about your purchase, you may request a return within the applicable return period, provided the product meets our return conditions.

Return shipping costs for change-of-mind returns may be the responsibility of the customer.

5. Non-Returnable Items

Returns may not be accepted for products that:

  • Have been used, damaged, or modified after delivery

  • Are missing original parts, accessories, or packaging

  • Show signs of misuse or improper operation

  • Are returned after the applicable return period

6. Return Shipping

If the return is due to a defective, damaged, or incorrect product, mowers3s.shop will determine the appropriate return shipping arrangement.

For returns due to customer preference or change of mind, the customer may be responsible for return shipping costs.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and display the refund.

8. Partial Refunds

In certain circumstances, we may provide a partial refund if an item is returned with missing components, damage caused after delivery, or other conditions that affect its value.

9. Exchanges

If you receive a defective or incorrect product, please contact us. Where appropriate and subject to availability, we may arrange an exchange or replacement instead of a refund.

10. Contact Us

For return or refund questions, please contact mowers3s.shop through the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.

Important: This policy is subject to applicable consumer protection and distance-selling laws in the countries where we sell, including the United States and United Kingdom. Where local law provides rights that are more favorable to the customer, those rights will apply.